Refund and Returns Policy

*1. Introduction*
At MK Oziel Sportswear, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a straightforward return policy to facilitate returns and exchanges.

*2. Return Eligibility*

• ⁠Items may be returned within *7 days* of receipt.
• ⁠Products must be unworn, unwashed, and in their original packaging with all tags attached.
• ⁠Certain items may be exempt from returns, including sale items and personalized products. Please check the product description for details.

*3. Return Process*
To initiate a return, please follow these steps:

1. ⁠Contact our customer service team at admin@mkoziel.co.za or call us at 082 700 3920 or 012 012 5709 to request a return authorization.
2. ⁠Provide your order number and the reason for the return.
3. ⁠Once your return is authorized, securely package the item(s) and include a copy of your receipt or order confirmation.
4. ⁠Ship the return to the following address:
   MK Oziel Sportswear
   Inside Out Campus
   Lenchen Avenue
   Rooihuiskraal North
   Centurion, 0157
   Gauteng, South Africa

*4. Return Shipping Costs*

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

*5. Refunds and Exchanges*

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within a specified timeframe.
• For exchanges, please specify the new item you wish to receive when contacting customer service.

*6. Damaged or Defective Items*
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.

*7. Changes to the Return Policy*
MK Oziel Sportswear reserves the right to modify this return policy at any time. Any changes will be reflected on our website.

*8. Contact Information*
If you have any questions or concerns regarding our return policy, please reach out to us at:

• Email: admin@mkoziel.co.za
• Phone: 082 700 3920 or 012 012 5709

Thank you for choosing MK Oziel Sportswear! We appreciate your support and are here to assist you with any return needs.